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You may reach Franklin Templeton by:
By Email
We welcome questions and comments about Franklin Templeton eContributions or services. If you are a current Employer or Financial Advisor, please log into eContributions using your Log-in ID and password to access detailed information or to find answers to some common questions.
Please select the link that best relates to your comment or question. A member of our Retirement Services Department will respond within two business days.
Technical Assistance
If you are experiencing difficulties accessing any section of our website, we would like to know. Please include in your email as much of the following information as possible:
- Operating System
- Browser Type
- Internet Service Provider
Website Feedback
Please email us with comments or suggestions about our website. We are dedicated to strengthening the services available to you through the Internet and we welcome your feedback.
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By Phone
When calling Franklin Templeton Investments, please provide the following information:
- Employer Plan Name
- Employer Group/Sponsor Identification Number
To ensure the highest quality of service, telephone calls to or from our service department may be monitored and recorded. A regular beeping tone can be heard on these calls.
Retirement Services
(800) 527-2020
Monday through Friday 5:30am - 5:00pm Pacific Time
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By U.S. Mail
When writing to Franklin Templeton with a question or concern, please provide the following information:
Employer Plan Name
Employer Group/Sponsor Identification Number
Addresses
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West Coast
Franklin Templeton Investor Services, LLC
P.O. Box 997153
Sacramento, CA 95899-7153 |
East Coast
Franklin Templeton Investor Services, LLC
P.O. Box 33033
St. Petersburg, FL 33733-8033 |
Overnight mail:
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Franklin Templeton Investor Services, LLC
3344 Quality Drive
Rancho Cordova, CA 95670-7313 |
Franklin Templeton Investor Services, LLC
100 Fountain Parkway
St. Petersburg, FL 33716-1205 |
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